Bank Mandiri: Efficient Promotions & Real-Time Social Monitoring

Use Case

Bank Mandiri: Efficient Promotions & Real-Time Social Monitoring

Details

Company: Mandiri

Industry: Banking

Services: Web/SaaS Development

Problem

Our client faced challenges in managing their lottery promotions, needed effective tools for monitoring social media interactions, and required a more efficient system for organizing digital files, all of which were critical for enhancing customer engagement and operational efficiency.

Workaround

We developed an Electronic Lottery System to streamline the management of their Biller Promotion Programs. Additionally, we created a social media monitoring platform (#atmcare & #edccare) to effectively track and respond to customer feedback in real time. We also implemented a Digital File Management System to organize and manage files systematically.

Outcome

With these solutions, our client has improved the efficiency of their lottery operations, enhanced customer interaction through social media, and streamlined their file management processes, resulting in increased operational effectiveness and better customer service.

Use Case